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At any time, you are free to return an item that does not suit you within 14 days after receiving your order.
Please check the return page.
This request allows you to obtain and send a document with a summary of the procedures through email, and to also inform our logistics service that you will return your order.
It allows faster processing of your return for an exchange, credit, or refund: it is, therefore, a very important step.
In case of an exchange, we will ask you to attach your order number and the chosen item to your package.
- If the requested item is less expensive than the returned item, we will send you a credit note for the price difference.
- If the requested item is more expensive than the returned item, you will have to pay the price difference between the two items.
We will proceed with the return, refund, or credit upon receipt of the item and verification of its condition by our team.
Please note that the product(s) you are returning must be in perfect condition, free from all damage, and must be in original packaging.
All products will be checked during the processing of your return and if they are damaged, we won’t be able to proceed with a refund and your package will be returned to you.
You can return an item that does not suit you at any time and in complete autonomy within 14 days of receiving your order.
From the Track my orders interface, you can choose the specific order and the product(s) you want to return.
You must then download a return form to print and attach to your package, and make a computerized request for return by clicking on the "return request" button.
This request allows you to obtain and send a document with a summary of the procedures through email, and to also inform our logistics service that you will return your order.
It allows faster processing of your return and refund: it is, therefore, a very important step.
You can also return your order with a copy of the invoice and a note.
Please note that the product(s) you are returning must be in perfect condition and free from all damage, and must be in their original packaging.
All products will be checked during the processing of your return and if they are damaged, we won’t be able to proceed with a refund and your package will be returned to you.
When you return an item, you have a tracking number (or the receipt of the prepaid label).
With this number, you can easily track your package using the website of the carrier service you have chosen.
For any retraction, we will proceed to the credit, exchange, or refund within 14 days following your retraction.
Refunds are generally made within 5 to 10 days after receipt of your package. We use this time to receive and process your return: unpacking, inspecting the returned items, putting them back in stock, and then refunding your order.
We do our best to provide you a refund as quickly as possible. However, due to our busy operation, it may take a little longer than usual to process your return.
Please note that if you have a deferred debit card, the refund will be subject to the same rules, and you will only receive it at the end of the month.
Every order placed on our site is prepared and shipped as quickly as possible.
However, in rare cases, delays may occur.
The first step is to check your order confirmation email. The approximate delivery time is always indicated on the confirmation email.
Check your account, delivery address, as well as your contact details, to ensure it is correct.
If you have received a delivery notice from one of our carriers, it is possible that the package is waiting for you at your local post office or at a nearby relay point. If it is still with the carrier, contact them directly to arrange a new delivery.
Check with your neighbors to make sure they did not pick up the package while you were away. Check with anyone living at the same address.
You must attach the following documents: If you have not found your parcel after all inquiries and checks have been made, please contact us using our contact form or write to us at: [email protected]
- A document certifying on your honor that you have not received the item in question.
- A copy of your identity card.
We will then process your request and propose the most appropriate solution.
The easiest way to track the delivery of a package is to click on the link in the shipment confirmation email.
This email is sent directly to the email associated with your customer account. If you do not find this email, we recommend you:
- - To check your spam, it is not rare that mailboxes automatically filter this type of email.
- - To wait a few days: if you haven’t received an email, it means that your order has not been shipped yet.
This link will take you to the carrier's website and will show the package number used for your order.
You can only track your package from the day after it has been handed over to the carrier by our service team.
We work with several carriers, and we select according to the nature of the package and the delivery address.
If your order has not arrived by the scheduled delivery date, we are here to help.
Before you contact us, here are some things you can do yourself:
- Check the tracking link in your confirmation email, which will tell you where your order is.
- Check your account to make sure that your shipping address and contact information are correct.
- If you have received a delivery notice from one of our carriers, it is possible that the package is waiting for you at your local post office or at a nearby pick-up point. If it is still with the carrier, contact them directly to arrange a new delivery.
- Check with your neighbors to make sure they did not pick up the package while you were away.
- Check with anyone living at the same address.
If you have not found your parcel after all inquiries and checks have been made, please contact us by email: [email protected]
- A document certifying on your honor that you did not receive the item in question.
- A copy of your identity card.
We will then process your request and propose the most appropriate solution.
The easiest way to track the delivery of a package is to click on the link in the shipment confirmation email.
This email is sent directly to the email associated with your customer account. If you do not find this email, we recommend you:
- - To check your spam, it is not rare that mailboxes automatically filter this type of email
- - To wait a few days: if you haven’t received an email, it means that your order has not been shipped yet.
You can only track your package from the day after it has been handed over to the carrier by our service team.
You can change your order if you contact us before 1 pm the same day you placed your order.
Our logistics team will do their best to prepare your order as soon as possible once you have confirmed it on our site.
The deadline no longer allows modification (for example, you placed your order at 10 am, but you contacted us at 1:05 pm), then we will not be able to change it.
Indeed, once the box is sealed it is given to the carrier, and it is no longer possible to change it. It will then arrive at your door.
You can cancel your order if you contact us before 1 pm on the day you placed your order.
Our logistics team will do their best to prepare your order as soon as possible after you have confirmed it on our site.
Delays do not allow cancellations (for example, you placed your order at 10 am, but you contacted us at 1:05 pm), then we will not be able to cancel it.
If your order is waiting to be restocked for several days, do not hesitate to ask our customer service if it’s possible to cancel it or not. If possible, we will do our best to accommodate your request.
You can download the invoice directly in your customer area. All you have to do is log in to your Chic Time account with your credentials.
Go to the "order history and details" section and click on "order list".
You will get the list of your orders with the invoice link.
It is rare that this type of error occurs, our service team prepares your packages by hand and with the greatest care.
In order to process your request as quickly as possible, we ask you to send us a photo of the item you received with:
- - the supplier reference of the wrong product received.
- - the bar code of the wrong product received.
By email: [email protected]
It is essential for us to be able to identify the product in order to ensure that this type of error does not occur again.
If you wish, we will send you at our expense the product you had initially ordered, or another product of your choice if it was no longer in stock. We can also offer you a refund or a credit note.
We want our customers to receive items in perfect condition, which is why our service team prepares your packages by hand with the utmost care.
However, if the item you have ordered is incomplete. In order to process your request as soon as possible, we ask you to send us by email the following documents:
- - A photo of the package showing its undamaged condition (tape, labels, interior)
- - A document certifying on your honor that the order you have received is incomplete.
- - A copy of your identity card.
We will then process your request and propose the most appropriate solution.
You must absolutely keep all the elements of your order intact during the processing of your request (packaging, product, and boxes).
Make your request by email: [email protected]
There are 3 different statuses that determine the availability of the item you want:
- If the item is in stock, you can click on the button to order it. The displayed: "In stock status - shipment within 48 hours", assures you of its availability.
- If the item is in the course of provisioning: the exact date of availability is indicated by the following mention: "Currently available", which means that we await the delivery of our supplier to be able to ship it to you. Or that the order will be shipped directly from our supplier.
You can still place an order: we let you know when the product is back in stock and when it will be shipped.
- If our supplier has not yet been able to provide us with the exact delivery date, it will then be mentioned as “Out of stock”.
NB: In very rare cases, the length of time spent to update our stock while complying with customer orders, can cause a discrepancy to appear between the “in stock” status and actual “out of stock” products.
We make every effort to provide as much information as possible about our products, but you might have additional questions that are not answered by our product sheets.
Do not hesitate to click on the "more info" button below and the name of the product on the right side of its sheet to consult all the information you need.
You will find the characteristics of the product (compositions, sizes, and weight) as well as a short description to ensure your purchase.
The information that we give to you is what the manufacturer provides us. They are contractual.
For any other questions, you can write to us at: [email protected]
As an E-commerce store, we are constantly adjusting our prices in accordance with the suppliers’ rates, stocks, and exchange rates.
Our wish is to offer you a wide variety of products at the best prices.
But, due to promotions or sales, our prices may also change.
Please note, the price difference for orders placed before promotions or sales cannot be refunded.
Follow the tips below:
- Log into your account to verify your credit card or PayPal account details. Make sure that the information provided is correct, for example, the correct expiration date, or the billing address should be the same as your bank statement.
- - Make sure you enter the correct security code. This is the three-digit number at the back of your card.
- - If your card issuer has declined the payment. Check with your bank or PayPal
- - If you have followed all the above steps, try using another payment method.
- Credit card
You can pay your order by credit card, visa card, or American Express. We use the 3D Secure verification system that does not store any data to avoid any fraud attempts.
Stripe, a service provider specializing in the security of online payments, guarantees total confidentiality of your banking information secured by SSL protocol.
- 3 equal installments by credit card with Scalapay (No additional charge) A credit card and documents proving your identity will be required.
This payment method is only available in some countries.
- PayPal
This payment method requires the creation of a PayPal account.
PayPal is a platform that allows you to pay your purchases online. You just have to log in with your email address and your password to validate your payment.
When you want to make purchases or access your account, we ask you to log in.
If your email address or password is not recognized, follow these instructions:
- - Be sure to use the valid email address and password associated with your account
- - If you do not remember your password, click on the "Forgot Password?" link on the login page.
You will then be asked to enter your email address, and we will send you a message with a link to create a new password; (If you do not receive it in the next few minutes, check your junk mail folder)
If you are still unable to log in, please contact our Customer Service at the bottom of the page and give them as much detail as possible about the problem, screenshots of the error message when you tried accessing your account.
Once you have created your account, you will be able to log in to your account by clicking Login at any time.
This is where you should go if you want to change your password, email address, shipping and billing addresses, payment methods, and contact preferences.