Knowing your rights is the best way to protect yourself when shopping online.
Certainly the boom in e-commerce offers many benefits to consumers. Unfortunately, it also allows many scammers to fool consumers. However, Chic Time belongs to the category of websites that are committed to the Buyer Protection Charter: a set of values whose main objective is to defend the rights of online shoppers.
Our charter :
As mentioned above, the "Buyer Protection Charter" represents a set of values aimed at protecting the rights of online shoppers; the values in question can be broken down into five main points, namely :
- The right price ;
- consumer reviews ;
- website security ;
- The manufacturer's warranty ;
- preparation and shipping.
We will see each of these points in more detail below.
The right price
The right price is nothing more than the guarantee of the best price, we use daily great human and financial means to make sure we offer you the lowest price on the market for the same product. That said, if by some miracle you find cheaper elsewhere, we will refund the difference. To do so, the procedure to follow is quite simple:
- You found cheaper ;
- Make sure it's the same product, new, sold by an authorized reseller with the same warranties we offer ;
- contact our customer service on the following page : contact our customer service; ;
- Our customer service will carry out the usual checks and contact you again to refund you the difference in price in the form of a discount voucher, if of course all the required conditions are met.
Being aware that transparency and customer satisfaction are the keys to the success and prosperity of any company. We treat our clients' requests with the utmost attention, we analyse their opinions with the utmost care and we put at their disposal the Chic Time blog to discuss and exchange their impressions and experiences. This quality approach has given more than satisfactory results, since 2007 thousands of customers have trusted Chic Time and have been more than satisfied. A satisfaction whose best proof is the opinions of these same customers.
The security of our website
Who says buying on the Internet says risk of hacking your bank details, which raises a question as important as the quality of the service we offer you: what is the level of security of the transactions carried out on our website?
Orders made by credit card on Chic Time are secured thanks to the "3D Secure" protocol offered by your bank. This is a reliable and fast protocol that prevents any unauthorized use of your bank details. To place an order, you are redirected to your bank's website to finalize your transaction using your bank card details and your special secure code. In this way, your banking information is neither transferred nor stored.
If this is your first purchase on the web, we recommend that you contact your bank agency to request the necessary information.
The manufacturer's warranty
Since all the products marketed on Chic Time are certified authentic products. An authenticity guaranteed by the distribution agreements we have concluded with all the brands present on our website. You naturally benefit from all the manufacturer's guarantees offered by the brands in question.
In addition, Chic Time gives you the opportunity to extend this guarantee for an extra year by taking out the "Quiet Purchase" insurance. For an amount of 19.90 €, this contract gives you the right to a 12-month extension of your manufacturer's warranty, to take care of the shipment of your item in case of exchange or after-sales service and to receive priority shipment of your order (for products available in stock only).
Preparation and dispatch
Aware of the risks of damage associated with transit, Chic Time's "Preparation and Shipping" team does not skimp on packaging. We use specially designed packaging to absorb possible shocks and ensure that you receive your watch in perfect condition.
For metropolitan France, shipping is free via the Colissimo service of the post office, whatever the value of your order. To benefit from free delivery, you must choose the option "Colissimo My merchant - withdrawal in parcel relay point" when placing your order. As for international deliveries, chic-time.fr deals with DHL, the leader in transport throughout the world.
At the risk of repeating ourselves, as we are committed to being transparent and satisfying all our customers, they are all covered by the "Satisfied or refunded within 30 days" guarantee. From the date of shipment of your order, you have a 30-day withdrawal period. If for any reason whatsoever you do not like your item, you can return it to us for exchange or refund. Provided of course that you return it new and unused, in its original packaging, accompanied by the corresponding invoice and the enclosed items (instructions for use, box, over-box, ...).
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