How to return an item?

Do you want to return your item to us? Whether it is an exchange, a refund request or after-sales service, it is important to strictly follow the following procedure. This allows us to identify your order and therefore to process it as quickly as possible.

You have 14 days to return your item.

You wish to make a simple return against a refund, an exchange, and after-sales service?

Return your item

Return your item in perfect condition in its original packaging accompanied form by the return to this address :

CHIC TIME - Return Department

NB: It is strongly recommended making the return by registered mail in order to guarantee its good reception. (Items lost by the carrier during the return are your responsibility).


Was your wristwatch delivered to you defective?

If the watch delivered to you has a defect, is damaged or does not work or in bad condition, kindly inform us within 48 hours of receipt of the item before returning it to us.

More information on the FAQ page

You can contact us by email at

In case of doubt, do not hesitate to contact our customer service, who will be happy to answer you.