How to return an item?
Do you want to return your item to us? Whether it is an exchange, a refund request or after-sales service, it is important to strictly follow the following procedure. This allows us to identify your order and therefore to process it as quickly as possible.
You have 14 days to return your item.
You wish to make a simple return against a refund, an exchange, and after-sales service?
Return your item
Return your item in perfect condition in its original packaging accompanied form by the return to this address :
NB: It is strongly recommended making the return by registered mail in order to guarantee its good reception. (Items lost by the carrier during the return are your responsibility).
Refunds are generally made within 5 to 10 days after receipt of your package in our warehouse. This period may be extended during periods of high activity. We process returns as quickly as possible.
If the watch that was delivered to you has a defect, is damaged or does not work or malfunctions, please inform us within 48 hours of receipt of the item before returning it to us.
You can contact us by email at [email protected]
If in doubt, do not hesitate to contact our customer service who will be happy to answer them.